Refund & Cancellation Policy
Last Updated: March 2026
24-Hour Refund Window: All refund requests must be submitted within 24 hours of purchase. Requests after 24 hours will not be accepted.
24 HOURS REFUND WINDOW
How to Request a Refund
1
Email Us
Send email to support@pubgucbuy.com with your transaction ID
2
Provide Details
Include order details, payment method, and reason for refund
3
Wait for Verification
We verify within 2-4 hours and process approved refunds
1. Eligible for Refund
You CAN get a refund if:
- Non-Delivery: Items not delivered within 24 hours of successful payment
- Technical Failure: Our system fails to deliver after payment confirmation
- Duplicate Payment: You were charged twice for the same order (both transactions refunded)
- Wrong Amount Charged: You were charged more than the displayed price
- Service Unavailable: Game servers are down and delivery cannot be completed within 48 hours
- Payment Failed but Amount Deducted: Money deducted but order shows as failed
Eligible Refund Timeframes:
- UPI Payments (BGMI): 3-5 business days after approval
- PayPal Payments (PUBG/KR): 24-48 hours after approval
2. NOT Eligible for Refund
You CANNOT get a refund if:
- Wrong Player ID: You provided incorrect in-game ID (always double-check!)
- Change of Mind: After successful delivery, you no longer want the items
- Game Ban: Your account was banned by game developers (PUBG/BGMI/Krafton)
- Server Issues: Game servers are temporarily down (we deliver when servers are up)
- Delayed Delivery (under 24h): Delivery took 1-4 hours but was successful
- Wrong Game Version: You bought BGMI UC for PUBG Global or vice versa
- Promotional Items: Items purchased during special promotions or discounts
- Partial Delivery: Part of your order was delivered (partial refunds not available)
- Request after 24 hours: Any refund request submitted after 24 hours of purchase
IMPORTANT: Always verify your Player ID before confirming payment. We are not responsible for items delivered to incorrect IDs provided by you.
3. Refund Eligibility by Game
| Situation |
BGMI (UPI) |
PUBG Global (PayPal) |
PUBG KR (PayPal) |
| Non-Delivery (24h+) |
Eligible |
Eligible |
Eligible |
| Wrong Player ID |
Not Eligible |
Not Eligible |
Not Eligible |
| Duplicate Payment |
Eligible |
Eligible |
Eligible |
| Change of Mind |
Not Eligible |
Not Eligible |
Not Eligible |
| Game Ban |
Not Eligible |
Not Eligible |
Not Eligible |
| Payment Failed (Money Deducted) |
Eligible |
Eligible |
Eligible |
4. Cancellation Policy
Order Cancellation
Before Payment: Orders not yet paid can be cancelled by simply closing the payment window or not completing the transaction.
After Payment: Once payment is completed, orders are processed automatically and cannot be cancelled. You must wait for delivery and request refund only if eligible under the conditions above.
Processing Time: Orders are processed instantly (within 60 seconds). Cancellation is NOT possible once payment is confirmed.
How to Cancel an Order Before Payment:
- Close the payment popup/modal
- Remove items from cart if desired
- No action needed - unpaid orders are automatically cleared
5. How to Request a Refund
- Email us at support@pubgucbuy.com with subject line: "REFUND REQUEST - [Your Transaction ID]"
- Include the following information:
- Full Name (as on account)
- Transaction ID / Order ID
- Date and time of purchase
- Game (BGMI / PUBG / PUBG KR)
- Amount paid
- Payment method (UPI / PayPal)
- Reason for refund request
- Screenshot of payment confirmation (if available)
- Wait for verification: We'll respond within 2-4 hours
- Approved refunds are processed within:
- UPI: 3-5 business days
- PayPal: 24-48 hours
Pro Tip: Always save your transaction ID and payment confirmation. This helps us process your refund faster!
6. Chargeback Policy
If you initiate a chargeback with your bank or PayPal instead of contacting us first:
- Your account will be immediately suspended
- You will be permanently banned from using our services
- Legal action may be taken for fraudulent chargebacks
- Any pending orders will be cancelled
Please contact us first! We're reasonable and will help resolve any issues. Chargebacks should only be used as a last resort if we fail to respond within 48 hours.
7. Refund Processing Times
| Payment Method |
Processing Time |
Notes |
| UPI (BGMI) |
3-5 business days |
Depends on your bank |
| PayPal (PUBG/KR) |
24-48 hours |
Instant to PayPal balance |
| Credit/Debit Card (via PayPal) |
3-7 business days |
Depends on card issuer |
8. Frequently Asked Questions
Q: I entered wrong Player ID. Can I get refund?
A: No. Please double-check your ID before payment. We deliver to the ID provided.
Q: How long do refunds take?
A: UPI: 3-5 days, PayPal: 24-48 hours.
Q: Can I cancel after payment?
A: No, orders are processed instantly. Wait for delivery and request refund if eligible.
Q: What if delivery takes more than 24 hours?
A: You're eligible for full refund. Contact us immediately.
Q: Do you offer partial refunds?
A: No. Either full refund or no refund.
24h Window
No Delivery = Refund
Wrong ID = No Refund
UPI: 3-5 Days
PayPal: 24-48h
Email First
No Chargebacks
24/7 Support
By making a purchase on PUBGUCBUY.COM, you acknowledge that you have read, understood, and agree to this Refund & Cancellation Policy.