Privacy Policy

Our Commitment

At PUBGUCBUY.COM, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information when you use our website and services. We are committed to ensuring that your privacy is protected and maintained.

Information We Collect

1. Information You Provide

• Account Information: When you create an account, we collect your name, email address, and mobile number.
• Payment Information: All payment details are processed through secure third-party payment gateways (UPI, PayPal). We do not store your complete payment information.
• Game Details: Your in-game Player ID for processing top-ups.
• Communications: Any messages you send through our contact forms or support channels.

2. Information Automatically Collected

• Usage Data: How you interact with our website, pages visited, time spent, and navigation patterns.
• Device Information: IP address, browser type, device type, and operating system.
• Cookies: Small files stored on your device to improve your browsing experience.

How We Use Your Information

• Order Processing: To process and deliver your game top-up orders instantly.
• Account Management: To manage your account and save your cart items.
• Customer Support: To respond to your queries and provide assistance.
• Improvement: To analyze and improve our website performance and user experience.
• Communication: To send order confirmations, delivery updates, and important service notices.
• Security: To prevent fraud, unauthorized transactions, and protect your data.

Data Protection & Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted is encrypted using SSL/TLS protocols.
• Secure Storage: Your password is stored using base64 encoding (not plain text).
• Payment Security: We never store complete payment details; all payments are processed through secure third-party gateways.
• Regular Monitoring: Our systems are regularly monitored for potential vulnerabilities.

Cookies Policy

We use cookies to enhance your browsing experience:

• Essential Cookies: Required for website functionality (cart, login sessions).
• Analytics Cookies: Help us understand how visitors use our site.
• Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Third-Party Services

We use trusted third-party services for:

• Payments: UPI (for BGMI) and PayPal (for PUBG/KR) – See their privacy policies for details.
• Analytics: To understand website traffic and improve user experience.
• Form Processing: Formspree for handling payment confirmation forms.

These third parties have their own privacy policies and we encourage you to review them.

Children's Privacy

Our services are not intended for individuals under the age of 13 (or the legal age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

Your Rights

You have the right to:

• Access: Request copies of your personal data.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your account and data.
• Opt-out: Unsubscribe from marketing communications.
• Data Portability: Request transfer of your data.

To exercise these rights, please contact us using the information below.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal, tax, or security purposes as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.